HP Hewlett Packard Laptop 41010us User Manual

User Guide  
 
Safety warning notice  
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not  
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on  
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft  
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to  
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.  
The computer and the AC adapter comply with the user-accessible surface temperature limits defined  
by the International Standard for Safety of Information Technology Equipment (IEC 60950).  
iii  
 
iv  
Safety warning notice  
 
Table of contents  
2 Getting to know your computer ..................................................................................................................... 4  
3 Connecting to a network .............................................................................................................................. 14  
v
 
4 Enjoying entertainment features ................................................................................................................. 20  
5 Using the keyboard and pointing devices .................................................................................................. 26  
6 Managing power ............................................................................................................................................ 35  
vi  
 
7 Managing and sharing information ............................................................................................................. 44  
8 Maintaining your computer .......................................................................................................................... 47  
9 Securing your computer and information .................................................................................................. 52  
vii  
 
10 Using Setup Utility (BIOS) and System Diagnostics ............................................................................... 57  
11 Backing up, restoring, and recovering ..................................................................................................... 60  
12 Specifications .............................................................................................................................................. 67  
13 Troubleshooting and support .................................................................................................................... 69  
viii  
 
14 Electrostatic Discharge .............................................................................................................................. 75  
Index ................................................................................................................................................................... 76  
ix  
 
x
 
1 Starting right  
This computer is a powerful tool designed to enhance your work and entertainment. To get the most  
out of your computer, read this chapter to learn about best practices after setup, fun things to do with  
your computer, and where to go to get more HP resources.  
Best practices  
To protect your smart investment, after you set up and register the computer, we recommend the  
following steps:  
If you haven’t already done so, connect to a wired or wireless network. See details in Connecting  
Become familiar with the computer hardware and software. Go to Getting to know your computer  
Update or purchase antivirus software. Learn more at Using antivirus software on page 55.  
Back up your hard drive by creating recovery discs or a recovery flash drive. See Backing up,  
Best practices  
1
 
     
Fun things to do  
You know you can watch a YouTube video on the computer. But did you know that you can also  
connect your computer to a TV and watch the video on TV? For more information, see  
You know you can listen to music on the computer. But did you know that you can also stream  
live radio to the computer and listen to music or talk radio from all over the world? See Using  
You know you can create a powerful presentation with Microsoft applications. But did you know  
you can also connect to a projector to share your ideas with a group? See Connecting an HDMI  
2
Chapter 1 Starting right  
 
 
More HP resources  
You have already used Setup Instructions to turn on the computer and locate this guide. For product  
details, how-to information, and more, use this table.  
Resource  
Contents  
Setup Instructions  
Help and Support  
Overview of computer setup and features.  
A broad range of how-to information and troubleshooting tips.  
To access Help and Support, select Start > Help and  
Support. For more details, go to the HP website. For  
U.S. support, go to http://www.hp.com/go/contactHP.  
For worldwide support, go to http://welcome.hp.com/  
Safety & Comfort Guide  
Proper workstation setup.  
To access this guide, select Start > Help and  
Support > User Guides, or go to http://www.hp.com/  
ergo.  
Guidelines for posture and work habits that increase your  
comfort and decrease your risk of injury.  
Electrical and mechanical safety information.  
Chat online with an HP technician.  
Email support.  
Worldwide support  
To get support in your language, go to  
Find worldwide support telephone numbers.  
Locate HP service center locations.  
Important regulatory notices.  
Regulatory, Safety and Environmental Notices  
To access this guide, select Start > Help and  
Support > User Guides.  
Limited Warranty*  
Specific warranty information about this computer.  
To access the warranty, select Start > Help and  
Support > User Guides or go to http://www.hp.com/  
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your  
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited  
Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed  
copy from http://www.hp.com/go/orderdocuments or write to:  
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA  
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy  
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507  
When you request a printed copy of your warranty, please include your product number, warranty period (found on your  
serial number label), name, and postal address.  
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/  
More HP resources  
3
 
 
2 Getting to know your computer  
Finding your hardware and software information  
Select Start > Computer.  
A list displays all the devices installed in your computer, including optical drives, or a secondary hard  
drive.  
To find out what software is included on your computer, select Start > All Programs.  
4
Chapter 2 Getting to know your computer  
 
   
Right side  
Component  
(1)  
Description  
Security cable slot  
Attaches an optional security cable to the computer.  
NOTE: The security cable is designed to act as a  
deterrent, but it may not prevent the computer from being  
mishandled or stolen.  
(2)  
(3)  
Audio-in (microphone) jack  
Audio-out (headphone) jack  
Connects an optional computer headset microphone, stereo  
array microphone, or monaural microphone.  
Connects optional powered stereo speakers, headphones,  
earbuds, a headset, or a television audio cable.  
WARNING! To reduce the risk of personal injury, adjust  
the volume before using headphones, earbuds, or a  
headset. For additional safety information, see the  
Regulatory, Safety and Environmental Notices.  
NOTE: When a device is connected to a headphone jack,  
the computer speakers are disabled.  
(4)  
USB 2.0 charging port  
Connects an optional USB device. The USB 2.0 charging  
port can also charge select models of cell phones and MP3  
players, even when the computer is off.  
NOTE: A charging USB port (also referred to as a  
powered USB port) allows you to charge connected USB  
devices. Standard USB ports will not charge all USB  
devices or will charge using a low current. Some USB  
devices require power and require you to use a powered  
port.  
NOTE: For details about different types of USB ports, see  
(5)  
(6)  
AC adapter light  
White: The AC adapter is connected and the battery is  
charged.  
Amber: The AC adapter is connected and the battery  
is charging.  
Off: The computer is using DC power.  
Power connector  
Connects an AC adapter.  
Right side  
5
 
             
Left side  
Component  
Description  
(1)  
RJ-45 (network) jack  
HDMI port  
Connects a network cable.  
(2)  
Connects an optional video or audio device, such as a  
high-definition television, or any compatible digital or audio  
device.  
(3)  
(4)  
USB 3.0 ports (2)  
Digital Media Slot  
Connect optional USB 3.0 devices and provide enhanced  
USB power performance.  
NOTE: For details about different types of USB ports, see  
Supports the following digital card formats:  
Secure Digital (SD) Memory Card  
Secure Digital Extended Capacity (SDxC) Memory  
Card  
Secure Digital High Capacity (SDHC) Memory Card  
Ultra High Speed MultiMediaCard (UHS/MMC)  
Blinking white: The hard drive is being accessed.  
(5)  
Hard drive light  
Amber: HP 3D DriveGuard has temporarily parked the  
hard drive.  
NOTE: For information about HP 3D DriveGuard,  
(6)  
Power light  
White: The computer is on.  
Blinking white: The computer is in the Sleep state,  
which is an energy-saving mode. The computer shuts  
off power to the display and other unneeded  
components.  
Off: The computer is off or in Hibernation. Hibernation  
is an energy-saving mode that uses the least amount  
of power.  
NOTE: For select models, the Intel® Rapid Start  
Technology feature is enabled at the factory. Rapid  
Start Technology allows your computer to resume  
quickly from inactivity. For more information, see  
6
Chapter 2 Getting to know your computer  
 
             
Display  
Component  
Description  
(1)  
Internal display switch  
Turns off the display and initiates Sleep if the display is closed  
while the power is on.  
NOTE: The internal display switch is not visible from the  
outside of the computer.  
(2)  
WLAN antennas (2)*  
Send and receive wireless signals to communicate with wireless  
local area networks (WLANs).  
(3)  
(4)  
(5)  
Internal microphones (2)  
Webcam light  
Record sound.  
On: The webcam is in use.  
HP TrueVision HD Webcam  
Records video, captures still photographs, and allows video  
conferences and online chat by means of streaming video.  
To use the webcam, select Start > All Programs >  
Communication and Chat > CyberLink YouCam.  
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately  
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and  
Environmental Notices that applies to your country or region. These notices are located in Help and Support.  
Display  
7
 
           
Top  
TouchPad  
Component  
Description  
(1)  
(2)  
TouchPad on/off button  
TouchPad light  
Turns the TouchPad on or off.  
On: The TouchPad is off.  
Off: The TouchPad is on.  
(3)  
TouchPad zone  
Moves the on-screen pointer and selects or activates items  
on the screen.  
(4)  
(5)  
Left TouchPad button  
Right TouchPad button  
Functions like the left button on an external mouse.  
Functions like the right button on an external mouse.  
8
Chapter 2 Getting to know your computer  
 
             
Lights  
Component  
(1)  
Description  
Power light  
White: The computer is on.  
Blinking white: The computer is in the Sleep state,  
which is an energy-saving mode. The computer shuts  
off power to the display and other unneeded  
components.  
Off: The computer is off or in Hibernation. Hibernation  
is an energy-saving mode that uses the least amount  
of power.  
NOTE: For select models, the Intel® Rapid Start  
Technology feature is enabled at the factory. Rapid  
Start Technology allows your computer to resume  
quickly from inactivity. For more information, see Using  
(2)  
(3)  
Mute light  
Amber: Computer sound is off.  
Off: Computer sound is on.  
Wireless light  
White: An integrated wireless device, such as a  
wireless local area network (WLAN) device and/or a  
Bluetooth® device, is on.  
Amber: All wireless devices are off.  
(4)  
(5)  
Caps lock light  
TouchPad light  
On: Caps lock is on, which switches the keys to all capital  
letters.  
On: The TouchPad is off.  
Off: The TouchPad is on.  
Top  
9
 
           
Button, speakers, and subwoofer  
Component  
Description  
(1)  
Power button  
When the computer is off, press the button to turn on  
the computer.  
When the computer is on, press the button briefly to  
initiate Sleep.  
When the computer is in the Sleep state, press the  
button briefly to exit Sleep.  
When the computer is in Hibernation, press the button  
down briefly to exit Hibernation.  
CAUTION: Pressing and holding down the power button  
will result in the loss of unsaved information.  
If the computer has stopped responding and Microsoft®  
Windows® shutdown procedures are ineffective, press and  
hold the power button down for at least 5 seconds to turn  
off the computer.  
NOTE: For select models, the Intel® Rapid Start  
Technology feature is enabled at the factory. Rapid Start  
Technology allows your computer to resume quickly from  
inactivity. For more information, see Using Sleep or  
To learn more about your power settings, select Start >  
Control Panel > System and Security > Power Options,  
(2)  
(3)  
Speakers (2)  
Produce sound.  
HP Triple Bass Reflex Subwoofer  
Provides superior bass sound.  
10 Chapter 2 Getting to know your computer  
 
     
Keys  
Component  
(1)  
Description  
esc key  
Displays system information when pressed in combination  
with the fn key.  
(2)  
(3)  
fn key  
Executes frequently used system functions when pressed  
in combination with the b key, the spacebar, or the esc key.  
Windows logo key  
Displays the Windows Start menu.  
(4)  
(5)  
Action keys  
Execute frequently used system functions.  
NOTE: On select models, the f5 action key turns the  
radiance backlight keyboard feature off or on.  
Windows applications key  
Displays a shortcut menu for items beneath the cursor.  
Top 11  
 
           
Bottom  
Component  
Description  
Vents (2)  
Enable airflow to cool internal components.  
NOTE: The computer fan starts up automatically to cool  
internal components and prevent overheating. It is normal  
for the internal fan to cycle on and off during routine  
operation.  
12 Chapter 2 Getting to know your computer  
 
   
Labels  
The labels affixed to the computer provide information you may need when you troubleshoot system  
problems or travel internationally with the computer. The labels are in easily accessible locations.  
Serial number label—Provides important information, including the following:  
NOTE: Your label may look slightly different from the illustration in this section.  
Component  
(1)  
(2)  
(3)  
(4)  
(5)  
Product name  
Serial number  
Product part number  
Warranty period  
Model description (select models only)  
Have this information available when you contact support. The serial number label is located on  
the bottom of the computer.  
Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the  
Product Key to update or troubleshoot the operating system. The Microsoft Certificate of  
Authenticity is located on the bottom of the computer.  
Regulatory label—Provides regulatory information about the computer. The regulatory label is  
located on the bottom of the computer.  
Wireless certification label or labels—Provide information about optional wireless devices and  
the approval markings of some of the countries or regions in which the devices have been  
approved for use. If your computer model includes one or more wireless devices, one or more  
certification labels are included with your computer. You may need this information when  
traveling internationally. Wireless certification labels are located on the bottom of the computer.  
Labels 13  
 
         
3 Connecting to a network  
Your computer can travel with you wherever you go. But even at home, you can explore the globe  
and access information from millions of websites using your computer and a wired or wireless  
network connection. This chapter will help you get connected to that world.  
14 Chapter 3 Connecting to a network  
 
 
Connecting to a wireless network  
Wireless technology transfers data across radio waves instead of wires. Your computer may be  
equipped with one or more of the following wireless devices:  
Wireless local area network (WLAN) device—Connects the computer to wireless local area  
networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate  
offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and  
universities. In a WLAN, the mobile wireless device in your computer communicates with a  
wireless router or a wireless access point.  
Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-  
enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a  
PAN, each device communicates directly with other devices, and devices must be relatively  
close together—typically within 10 meters (approximately 33 feet) of each other.  
For more information about wireless technology, see the information and website links provided in  
Help and Support.  
Using the wireless controls  
You can control the wireless devices in your computer using these features:  
Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless  
button)  
HP Connection Manager software  
Operating system controls  
Using the wireless button  
The computer has a wireless button, one or more wireless devices, and one or two wireless lights,  
depending on the model. All of the wireless devices on your computer are enabled at the factory, so  
the wireless light is on (white) when you turn on the computer.  
The wireless light indicates the overall power state of your wireless devices, not the status of  
individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light  
is off, all wireless devices are off.  
NOTE: On some models, the wireless light is amber when all wireless devices are off.  
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or  
turn off the wireless devices simultaneously. Individual wireless devices can be controlled through HP  
Connection Manager.  
Using HP Connection Manager (select models only)  
HP Connection Manager provides a central location for managing your wireless devices, and an  
interface for sending and receiving SMS (text) messages. HP Connection Manager allows you to  
manage the following devices:  
Wireless local area network (WLAN)/Wi-Fi  
Bluetooth  
Connecting to a wireless network 15  
 
             
HP Connection Manager provides information and notifications on connection status, power status,  
and SMS (text) messages. Status information and notifications are provided in the notification area, at  
the far right of the taskbar.  
To open HP Connection Manager, select Start > All Programs > HP Help and Support > HP  
Connection Manager.  
For more details about using HP Connection Manager, see the HP Connection Manager software  
Help.  
Using operating system controls  
The Network and Sharing Center allows you to set up a connection or network, connect to a network,  
manage wireless networks, and diagnose and repair network problems.  
To use operating system controls, select Start > Control Panel > Network and Internet > Network  
and Sharing Center.  
For more information, select Start > Help and Support.  
Using a WLAN  
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of  
other computers and accessories that are linked by a wireless router or a wireless access point.  
NOTE: The terms wireless router and wireless access point are often used interchangeably.  
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points  
that can accommodate a large number of computers and accessories and can separate critical  
network functions.  
A home or small office WLAN typically uses a wireless router, which allows several wireless and  
wired computers to share an Internet connection, a printer, and files without requiring additional  
pieces of hardware or software.  
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided  
through a service provider or a public or corporate network).  
Using an Internet service provider  
When you are setting up Internet access in your home, you must establish an account with an  
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The  
ISP will help set up the modem, install a network cable to connect your wireless computer to the  
modem, and test the Internet service.  
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this  
information and store it in a safe place.  
16 Chapter 3 Connecting to a network  
 
         
Setting up a WLAN  
To set up a WLAN and connect to the Internet, you need the following equipment:  
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from  
an Internet service provider  
A wireless router (2) (purchased separately)  
A wireless computer (3)  
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type  
of modem you have.  
The illustration below shows an example of a wireless network installation that is connected to the  
Internet.  
As your network grows, additional wireless and wired computers can be connected to the network to  
access the Internet.  
For help in setting up your WLAN, see the information provided by your router manufacturer or your  
ISP.  
Configuring a wireless router  
For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP.  
NOTE: It is recommended that you initially connect your new wireless computer to the router by  
using the network cable provided with the router. When the computer successfully connects to the  
Internet, disconnect the cable, and access the Internet through your wireless network.  
Protecting your WLAN  
When you set up a WLAN or access an existing WLAN, always enable security features to protect  
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and  
airports may not provide any security. If you are concerned about the security of your computer in a  
hotspot, limit your network activities to email that is not confidential and basic Internet surfing.  
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected  
signals. Take the following precautions to protect your WLAN:  
Use a firewall.  
A firewall checks both data and requests for data that are sent to your network, and discards any  
suspicious items. Firewalls are available in both software and hardware. Some networks use a  
combination of both types.  
Use wireless encryption.  
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over  
the network. For more information, see Help and Support.  
Connecting to a wireless network 17  
 
       
Connecting to a WLAN  
To connect to the WLAN, follow these steps:  
1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless  
light is off, press the wireless button.  
NOTE: On some models, the wireless light is amber when all wireless devices are off.  
2. Click the network status icon in the notification area, at the far right of the taskbar.  
3. Select your WLAN from the list.  
4. Click Connect.  
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the  
code, and then click OK to complete the connection.  
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.  
NOTE: If you do not see the WLAN you want to connect to, click Open Network and Sharing  
Center, and then click Set up a new connection or network. A list of options is displayed,  
allowing you to manually search for and connect to a network or to create a new network  
connection.  
After the connection is made, place the mouse pointer over the network status icon in the notification  
area, at the far right of the taskbar, to verify the name and status of the connection.  
NOTE: The functional range (how far your wireless signals travel) depends on WLAN  
implementation, router manufacturer, and interference from other electronic devices or structural  
barriers such as walls and floors.  
Using Bluetooth wireless devices  
A Bluetooth device provides short-range wireless communications that replace the physical cable  
connections that traditionally link electronic devices such as the following:  
Computers (desktop, notebook, PDA)  
Phones (cellular, cordless, smart phone)  
Imaging devices (printer, camera)  
Audio devices (headset, speakers)  
Mouse  
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network  
(PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the  
Bluetooth software Help.  
18 Chapter 3 Connecting to a network  
 
       
Connecting to a wired network  
There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN  
connection uses a network cable and is much faster than a modem, which uses telephone cable.  
Both cables are sold separately.  
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a  
modem cable or telephone cable into an RJ-45 (network) jack.  
Connecting to a local area network (LAN)  
Use a LAN connection if you want to connect the computer directly to a router in your home (instead  
of working wirelessly), or if you want to connect to an existing network at your office.  
Connecting to a LAN requires an 8-pin, RJ-45 network cable.  
To connect the network cable, follow these steps:  
1. Plug the network cable into the network jack (1) on the computer.  
2. Plug the other end of the network cable into a network wall jack (2) or router.  
NOTE: If the network cable contains noise suppression circuitry (3), which prevents  
interference from TV and radio reception, orient the circuitry end of the cable toward the  
computer.  
Connecting to a wired network 19  
 
   
4 Enjoying entertainment features  
Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your  
music, and download and watch movies. Or, to make your computer an even more powerful  
entertainment center, connect external devices like speakers, headphones, monitor, projector, TV,  
and, on select models, high-definition devices.  
Multimedia Features  
Here are some of the entertainment features on your computer.  
Component  
Description  
(1)  
(2)  
(3)  
Internal microphones (2)  
Webcam light  
Record sound.  
On: The webcam is in use.  
HP TrueVision HD Webcam  
Records video, captures still photographs, allows  
you to video conference and chat online using  
streaming video.  
To use the webcam, select Start > All Programs >  
Communication and Chat > CyberLink YouCam.  
20 Chapter 4 Enjoying entertainment features  
 
       
Component  
(4)  
Description  
USB 2.0 charging port  
Connects an optional USB device. The USB 2.0  
charging port can also charge select models of cell  
phones and MP3 players, even when the computer  
is off.  
NOTE: A charging USB port (also referred to as a  
powered USB port) allows you to charge connected  
USB devices. Standard USB ports will not charge all  
USB devices or will charge using a low current.  
Some USB devices require power and require you to  
use a powered port.  
NOTE: For details about different types of USB  
(5)  
Audio-out (headphone) jack  
Produces sound when connected to optional  
powered stereo speakers, headphones, earbuds, a  
headset, or television audio.  
WARNING! To reduce the risk of personal injury,  
adjust the volume before putting on headphones,  
earbuds, or a headset. For additional safety  
information, see the Regulatory, Safety and  
Environmental Notices.  
(6)  
Audio-in (microphone) jack  
Connects an optional computer headset microphone,  
stereo array microphone, or monaural microphone.  
(7)  
(8)  
(9)  
HP Triple Bass Reflex Subwoofer  
Speakers  
Provides superior bass sound.  
Produce sound.  
USB 3.0 ports  
Connect optional USB 3.0 devices and provide  
enhanced USB power performance.  
NOTE: For details about different types of USB  
(10)  
HDMI port  
Connects an optional video or audio device, such as  
a high-definition television, any compatible digital or  
audio component, or a high-speed HDMI device.  
21  
 
       
Using the webcam  
Your computer has an integrated webcam, a powerful social networking tool that allows you to  
communicate up close with friends and colleagues next door or on the other side of the world. With  
the webcam, you can stream video with your instant messaging software, capture and share video,  
and take still photos.  
To start the webcam, select Start > All Programs > Communication and Chat > CyberLink  
YouCam.  
For details about using the webcam, select Start > Help and Support.  
Using audio  
On your HP computer, you can play music CDs, download and listen to music, stream audio content  
from the web (including radio), record audio, or mix audio and video to create multimedia. To  
enhance your listening enjoyment, attach external audio devices such as speakers or headphones.  
Connecting speakers  
You can attach wired speakers to your computer by connecting them to USB ports (or the audio-out  
jack) on your computer or on a docking station.  
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To  
connect high-definition speakers to the computer, see Configuring audio settings (with HDMI TV)  
on page 24. Before connecting audio devices, be sure to adjust the volume.  
Connecting headphones  
You can connect wired headphones to the headphone jack on your computer.  
To connect wireless headphones or speakers to your computer, follow the device manufacturer's  
instructions.  
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,  
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and  
Environmental Notices.  
Connecting a microphone  
To record audio, connect a microphone to the microphone jack on the computer. For best results  
when recording, speak directly into the microphone and record sound in a setting free of background  
noise.  
Using Beats Audio  
Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a  
clear sound.  
Accessing Beats Audio Control Panel  
Beats Audio Control Panel allows you to view and manually control audio and bass settings.  
To open Beats Audio Control Panel, select Start > Control Panel > Hardware and Sound > Beats  
Audio Control Panel.  
22 Chapter 4 Enjoying entertainment features  
 
                 
Enabling and Disabling Beats Audio  
To enable or disable Beats Audio, press the fn key in combination with the b key.  
The following table explains the meaning of the Beats Audio icons that appear on the screen when  
you press the Beats Audio hot key (fn+b).  
Icon  
Definition  
Beats Audio is enabled.  
Beats Audio is disabled.  
Checking the sound  
To check the audio functions on your computer, follow these steps:  
1. Select Start > Control Panel > Hardware and Sound > Sound.  
2. When the Sound window opens, click the Sounds tab. Under Program Events, select any  
sound event, such as a beep or alarm, and click the Test button.  
You should hear sound through the speakers or through connected headphones.  
To check the recording functions on your computer, follow these steps:  
1. Select Start > All Programs > Accessories > Sound Recorder.  
2. Click Start Recording and speak into the microphone. Save the file to your desktop.  
3. Open a multimedia program and play the recording.  
To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware  
and Sound > Sound.  
Using video  
Your HP computer is a powerful video device that enables you to watch streaming video from your  
favorite websites and download video and movies to watch on your computer, without needing to  
access a network.  
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an  
external monitor, projector, or TV. Your computer has an high-definition multimedia interface (HDMI)  
port, which allows you to connect a high-definition monitor or TV.  
IMPORTANT: Be sure that the external device is connected to the correct port on the computer,  
using the correct cable. Check the device manufacturer's instructions if you have questions.  
Using video 23  
 
       
Connecting an HDMI TV or monitor  
To see the computer screen image on a high-definition TV or monitor, connect the high-definition  
device according to the following instructions.  
To connect an HDMI device to your computer, you need an HDMI cable, sold separately.  
To connect a high-definition TV or monitor to your computer:  
1. Connect one end of the HDMI cable to the HDMI port on the computer.  
2. Connect the other end of the cable to the high-definition TV or monitor.  
3. Press f4 to alternate the computer screen image between 4 display states:  
View the screen image on the computer.  
View the screen image simultaneously on both the computer and external device.  
View the screen image extended across both the computer and external device.  
View the screen image on the external device (TV or monitor).  
Each time you press f4, the display state changes.  
Configuring audio settings (with HDMI TV)  
HDMI is the only video interface that supports high-definition video and audio. After you connect an  
HDMI TV to the computer, you can then turn on HDMI audio by following these steps:  
1. Right-click the Speaker icon in the notification area, at the far right of the taskbar, and then click  
Playback devices.  
2. On the Playback tab, click Digital Output Device (HDMI).  
3. Click Set Default, and then click OK.  
24 Chapter 4 Enjoying entertainment features  
 
     
To return the audio stream to the computer speakers, follow these steps:  
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then  
click Playback devices.  
2. On the Playback tab, click Speakers.  
3. Click Set Default, and then click OK.  
Using Intel Wireless Display (select models only)  
Intel® Wireless Display allows you to transmit your computer content wirelessly to your TV by using  
an optional wireless TV adapter (purchased separately). For details about using the wireless adapter,  
see the manufacturer's instructions.  
To open Intel Wireless Display, select Start > All Programs > Intel WiDi.  
NOTE: Before using the wireless display feature, be sure that your wireless device is turned on.  
Managing your audio and video files  
CyberLink PowerDVD helps you manage and edit your photo and video collections.  
To start CyberLink PowerDVD, select Start > All Programs > Music, Photos and Videos, and  
then click CyberLink PowerDVD.  
For more information about using CyberLink PowerDVD, see the PowerDVD software Help.  
Managing your audio and video files 25  
 
       
5 Using the keyboard and pointing  
devices  
Your computer allows easy on-screen navigation with a keyboard and a pointing device, such as a  
TouchPad. Select models also have action keys or hot key shortcuts that enable you to do common  
tasks. The TouchPad enables you to perform on-screen functions similar to those done by an  
external mouse.  
In addition to the pointing devices, such as a TouchPad, included with your computer, you can use an  
external USB mouse (purchased separately) by connecting it to one of the USB ports on the  
computer.  
To customize pointing device settings, button configuration, click speed, and pointer options, select  
Start > Control Panel and type mouse in the search box in the upper right corner of the screen. Click  
Mouse.  
NOTE: On some models, the TouchPad is called “ClickPad” or “Imagepad”.  
26 Chapter 5 Using the keyboard and pointing devices  
 
   
Using the keyboard  
The keyboard allows you to type and the action keys, and hot keys allow you to perform specific  
functions. For more details about the keyboard keys, see Keys on page 11.  
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard  
functions than those discussed in this section.  
Using ALT GR key combinations  
Some countries have keyboards with an ALT GR key that is used for special key combinations. To  
type the rupee symbol on a keyboard that includes this key, use the alt gr+4 key combination.  
Region-specific keyboards in India can use the ctrl+shift+4 keys for the rupee symbol.  
To learn about ALT GR key combinations, go to the Microsoft Office website,  
http://www.office.microsoft.com, and search for ALT GR.  
Using the action keys  
An action key performs an assigned function. The icon on each of the f1 through f4 keys, the f5 key  
(select models only), and f6 through f12 keys illustrates the assigned function for that key.  
To use an action key function, press and hold the key.  
The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS).  
Setup Utility (BIOS), and then follow the instructions at the bottom of the screen.  
To activate the assigned function after disabling the action key feature, you must press the fn key in  
combination with the appropriate action key.  
CAUTION: Use extreme care when making changes in Setup Utility. Errors can prevent the  
computer from operating properly.  
Icon  
Key  
Description  
f1  
Opens Help and Support, which provides tutorials, information about the Windows  
operating system and your computer, answers to questions, and updates to your  
computer.  
Help and Support also provides automated troubleshooting tools and access to  
support.  
f2  
f3  
f4  
Decreases the screen brightness incrementally as long as you hold down the key.  
Increases the screen brightness incrementally as long as you hold down the key.  
Switches the screen image between display devices connected to the system. For  
example, if a monitor is connected to the computer, pressing this key alternates the  
screen image from the computer display to the monitor display to a simultaneous  
display on both the computer and the monitor.  
This action key can also alternate images among other devices that are receiving  
video information from the computer.  
Using the keyboard 27  
 
             
Icon  
Key  
Description  
f5  
Turns the radiance backlight keyboard feature off or on (select models only).  
NOTE: To conserve battery power, turn off this feature. To switch between low,  
medium, or high brightness levels, press and hold this key in combination with either  
the up or down arrow key.  
f6  
Plays the previous track of an audio CD or the previous section of a DVD or a BD.  
Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.  
Plays the next track of an audio CD or the next section of a DVD or a BD.  
Decreases speaker volume incrementally as long as you hold down the key.  
Increases speaker volume incrementally as long as you hold down the key.  
Mutes or restores speaker sound.  
f7  
f8  
f9  
f10  
f11  
f12  
Turns the wireless feature on or off.  
NOTE: A wireless network must be set up before a wireless connection is possible.  
Using the hot keys  
A hot key is a combination of the fn key and either the esc key, b key, or the spacebar.  
To use a hot key:  
Briefly press the fn key, and then briefly press the second key of the combination.  
Function  
Hot key  
Description  
Display system information.  
Control the bass settings.  
fn+esc  
Displays information about system hardware components and the  
system BIOS version number.  
fn+b  
Enables or disables the Beats Audio bass settings.  
Beats Audio is an enhanced audio feature that provides a deep,  
controlled bass while maintaining a clear sound. Beats Audio is  
enabled by default.  
You can also view and control the bass settings through the  
Windows operating system. To view and control the bass properties:  
Select Start > Control Panel > Hardware and Sound > Beats  
Audio Control Panel.  
28 Chapter 5 Using the keyboard and pointing devices  
 
                         
Using the TouchPad  
The advanced TouchPad replaces the traditional TouchPad to create a high-precision, gesture-  
friendly mouse alternative. To move the on-screen pointer, slide one finger across the TouchPad in  
the direction you want the pointer to go. Use the left and right TouchPad buttons like the  
corresponding buttons on an external mouse.  
Unlike a standard TouchPad, the TouchPad does not use visible left-click and right-click buttons.  
Depending on your notebook model, the TouchPad surface might be plain or might use white or red  
lines to indicate the different TouchPad regions for left- and right-clicks and gestures, such as  
scrolling.  
Using TouchPad gestures  
To adjust the TouchPad settings and gesture actions to suit your personal preferences:  
1. Select Start > Control Panel > Hardware and Sound > Mouse.  
2. On the Device Settings tab of the Mouse Properties panel, select the Synaptics ClickPad  
device and click the Settings button.  
Using the TouchPad 29  
 
   
Using the TouchPad  
Component  
Description  
(1)  
(2)  
TouchPad on/off button  
Turns the TouchPad on or off.  
TouchPad light  
On: The TouchPad is off.  
Off: The TouchPad is on.  
(3)  
TouchPad zone  
Moves the on-screen pointer and selects or activates items  
on the screen.  
(4)  
(5)  
Left TouchPad button  
Right TouchPad button  
Functions like the left button on an external mouse.  
Functions like the right button on an external mouse.  
To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go.  
Use the left and rightTouchPad buttons as you would use the buttons on an external mouse.  
Turning the TouchPad off or on  
To turn the TouchPad off or on, quickly double-tap the TouchPad on/off button.  
The TouchPad light is off when the TouchPad is on.  
30 Chapter 5 Using the keyboard and pointing devices  
 
             
Navigating  
To move the on-screen pointer, slide one finger across the TouchPad in the direction you want the  
pointer to go.  
Selecting  
Use the left and right TouchPad buttons as you would use the corresponding buttons on an external  
mouse.  
Using the TouchPad 31  
 
   
Using TouchPad gestures  
The TouchPad supports a variety of gestures that let your fingers swipe, pinch, and rotate to  
manipulate items on the desktop. To use TouchPad gestures, place two fingers on the TouchPad at  
the same time.  
NOTE: TouchPad gestures are not supported in all programs.  
To view the demonstration of a gesture:  
1. Select Start > Control Panel > Hardware and Sound > Synaptics ClickPad.  
2. Click a gesture to activate the demonstration.  
To turn the gestures off or on:  
1. Select Start > Control Panel > Hardware and Sound > Synaptics ClickPad.  
2. Select the check box next to the gesture that you want to turn off or on.  
3. Click Apply, and then click OK.  
32 Chapter 5 Using the keyboard and pointing devices  
 
 
Scrolling  
Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers  
slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right  
motion.  
NOTE: Scrolling speed is controlled by finger speed.  
Pinching/Zooming  
Pinching allows you to zoom in or out on images or text.  
Zoom in by placing two fingers together on the TouchPad, and then moving them apart.  
Zoom out by placing two fingers apart on the TouchPad, and then moving them together.  
Using the TouchPad 33  
 
     
Rotating  
Rotating allows you to rotate items such as photos. To rotate, anchor your left forefinger in the  
TouchPad zone. Move the right forefinger around the anchored finger in a sweeping motion, moving  
from 12 o’clock to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock to 12  
o’clock.  
NOTE: Rotating is disabled at the factory by default.  
Flicking  
Flicking allows you to navigate through screens or quickly scroll through documents. To flick, use  
three fingers to touch the TouchPad zone in a light, quick flicking motion up, down, left, or right.  
NOTE: Three-finger flicking is disabled at the factory by default.  
34 Chapter 5 Using the keyboard and pointing devices  
 
     
6 Managing power  
Your computer can operate on either battery power or external power. When the computer is only  
running on battery power and an AC power source is not available to charge the battery, it is  
important to monitor and conserve the battery charge. Your computer supports power plans to  
manage how your computer uses and conserves power so that you can balance computer  
performance with power conservation.  
35  
 
 
Using Sleep or Hibernation  
Microsoft Windows has two power-saving states, Sleep and Hibernation.  
NOTE: For select models, the Intel Rapid Start Technology (RST) feature is enabled at the factory.  
Rapid Start Technology allows your computer to resume quickly from inactivity.  
Rapid Start Technology manages your power-saving options as follows:  
Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press  
any key, activate the TouchPad, or press the power button briefly.  
Hibernation—Rapid Start Technology initiates Hibernation under the following conditions:  
After 2 hours of inactivity when the computer is running on battery or external power.  
When the battery reaches a critical level.  
After Hibernation is initiated, press the power button to resume your work. Because Hibernation  
is controlled by Rapid Start Technology, you cannot manually initiate Hibernation.  
Rapid Start Technology can be disabled in Setup Utility (BIOS). If Rapid Start Technology is  
disabled, Hibernation options can be manually selected.  
When Sleep is initiated, the screen clears, and your work is saved to memory, allowing you to resume  
your work faster than when you exit Hibernation. If the computer is in the Sleep state for an extended  
period or if the battery reaches a critical battery level while in the Sleep state, the computer initiates  
Hibernation.  
In the Hibernation state, your work is saved to a hibernation file on the hard drive and the computer  
turns off.  
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video  
playback functionality, or loss of information, do not initiate Sleep or Hibernation while reading from or  
writing to a disc or an external media card.  
NOTE: You cannot initiate any type of networking connection or perform any computer functions  
while the computer is in the Sleep state or in Hibernation.  
Initiating and exiting Sleep  
The system is set at the factory to initiate Sleep after a specific period of inactivity, depending on  
whether the computer is running on battery power or on external power.  
Power settings and timeouts can be changed using Power Options in Windows Control Panel.  
With the computer on, you can initiate Sleep in any of the following ways:  
Briefly press the power button.  
Close the display.  
Select Start, click the arrow next to the Shut down button, and then click Sleep.  
To exit Sleep:  
Briefly press the power button.  
If the display is closed, open the display.  
36 Chapter 6 Managing power  
 
       
Press a key on the keyboard.  
Tap or swipe the TouchPad.  
When the computer exits Sleep, the power lights turn on and the computer displays the screen as it  
was when you stopped working.  
NOTE: If you have set the computer to require a password on wakeup, you must enter your  
Windows password before the computer redisplays your work.  
Initiating and exiting Hibernation  
The system is set at the factory to initiate Hibernation after a specific period of inactivity, depending  
on whether the computer is running on battery power or on external power, or when the battery  
reaches a critical battery level.  
Power settings and timeouts can be changed in Windows Control Panel.  
NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.  
Rapid Start Technology allows your computer to resume quickly from inactivity. Because Hibernation  
is controlled by Rapid Start Technology, you cannot manually initiate Hibernation. For more  
To initiate Hibernation, select Start, click the arrow next to the Shut down button, and then click  
Hibernate.  
To exit Hibernation, briefly press the power button.  
The power lights turn on and the computer returns to the screen where you stopped working.  
NOTE: If you have set a password to be required on wakeup, you must enter your Windows  
password before the computer will return to the screen.  
Setting password protection on wakeup  
To set the computer to prompt for a password when exiting Sleep or Hibernation, follow these steps:  
1. Select Start > Control Panel > System and Security > Power Options.  
2. In the left pane, click Require a password on wakeup.  
3. Click Change Settings that are currently unavailable.  
4. Click Require a password (recommended).  
NOTE: If you need to create a user account password or change your current user account  
password, click Create or change your user account password, and then follow the on-  
screen instructions.  
5. Click Save changes.  
Using Sleep or Hibernation 37  
 
       
Using the power meter  
The power meter allows you to quickly access power settings and view the remaining battery charge.  
To display the percentage of remaining battery charge and the current power plan, move the  
pointer over the Power Meter icon, at the far right of the taskbar.  
To access Power Options, or to change the power plan, click the Power Meter icon and select  
an item from the list.  
Different power meter icons indicate whether the computer is running on battery or external power.  
The battery icon displays a message if the battery reaches a low or critical battery level.  
38 Chapter 6 Managing power  
 
 
Selecting a power plan  
A power plan manages how the computer uses power and helps you conserve power and maximize  
performance.  
The following power plans are available:  
HP Recommended. Automatically balances performance with energy conservation.  
Power Saver. Saves power by reducing system performance and screen brightness.  
High Performance. Favors performance, but may use more energy.  
You can also create your own power plan and customize it to suit your needs.  
Use HP Power Manager (select models only) or Windows Control Panel to select a power plan or to  
create your own plan.  
To start HP Power Manager, select Start > Control Panel > Hardware and Sound > HP Power  
Manager.  
To access the Power Options in the Control Panel, select Start > Control Panel > System and  
Security > Power Options, and then select a power plan from the list.  
Selecting a power plan 39  
 
 
Running on battery power  
When a charged battery is in the computer and the computer is not plugged into external power, the  
computer runs on battery power and the display brightness decreases to conserve battery life. The  
battery in the computer slowly discharges when the computer is off and unplugged from external  
power.  
Computer battery life varies, depending on power management settings, programs running on the  
computer, display brightness, external devices connected to the computer, and other factors.  
Finding battery information  
Help and Support provides the following tools and information about the battery:  
Battery Check tool in Help and Support to test battery performance  
Information about calibration, power management, and proper care and storage to maximize  
battery life  
Information about battery types, specifications, life cycles, and capacity  
To access battery information, select Start > Help and Support > Learn > Power Plans:  
Frequently Asked Questions.  
Conserving battery power  
Use the following tips for conserving battery power and maximizing battery life:  
Lower the brightness on the display.  
Select the Power saver setting in Power Options.  
Turn off wireless devices when you are not using them.  
Disconnect unused external devices that are not plugged into an external power source, such as  
an external hard drive connected to a USB port.  
Stop, disable, or remove any external media cards that you are not using.  
Before you leave your computer, initiate Sleep or Hibernation, or shut down the computer.  
Identifying low battery levels  
When a battery that is the sole power source for the computer reaches a low or critical battery level,  
the power meter icon in the notification area displays a low or critical battery notification.  
NOTE: For additional information about the power meter, see Using the power meter on page 38.  
The computer takes the following actions for a critical battery level:  
If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates  
Hibernation.  
If Hibernation is disabled, and the computer is on or in the Sleep state, the computer remains  
briefly in the Sleep state, and then shuts down and loses any unsaved information.  
40 Chapter 6 Managing power  
 
               
Running on external power  
For information about connecting to AC power, see the Setup Instructions provided in the computer  
box.  
The computer does not use battery power when the computer is connected to external power with an  
approved AC adapter or an optional docking/expansion device.  
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,  
a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.  
Connect the computer to external power under any of the following conditions:  
WARNING! Do not charge the computer battery while you are onboard an aircraft.  
When charging or calibrating a battery  
When installing or modifying system software  
When writing information to a disc (select models only)  
When running Disk Defragmenter on computers with internal hard drives  
When performing a backup or recovery  
When you connect the computer to external power:  
The battery begins to charge.  
The display brightness increases.  
The Power Meter icon in the notification area changes appearance.  
When you disconnect external power, the following events occur:  
The computer switches to battery power.  
The display brightness automatically decreases to save battery life.  
The Power Meter icon in the notification area changes appearance.  
Running on external power 41  
 
 
HP CoolSense (select models only)  
HP CoolSense  
automatically detects when the computer is not in a stationary position and  
adjusts performance and fan settings to keep the surface temperature of your computer at the  
optimum level of comfort.  
When HP CoolSense is off, the position of the computer is not detected and the performance and fan  
options remain at the factory setting. As a result, the surface temperature of the computer may be  
higher than it would be with HP CoolSense on.  
To turn CoolSense off or on, follow these steps:  
1. Select Start > Control Panel > Hardware and Sound > HP CoolSense.  
2. Select On or Off.  
42 Chapter 6 Managing power  
 
 
Refreshing your software content (select models only)  
When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the  
computer to exit Sleep. Smart Connect then updates the content for certain open applications and  
reinitiates Sleep. As a result, your work is immediately available to you as soon as you exit Sleep.  
You do not have to wait while updates are downloaded and installed.  
To enable this feature or manually adjust the settings, select Start > All Programs > Intel >  
Intel Smart Connect Technology.  
For additional information and a list of supported applications, see the software Help.  
Shutting down the computer  
CAUTION: Unsaved information is lost when the computer shuts down.  
The Shut down command closes all open programs, including the operating system, and then turns  
off the display and computer.  
Shut down the computer under any of the following conditions:  
When you are connecting an external hardware device that does not connect to a USB or video  
port  
When the computer will be unused and disconnected from external power for an extended  
period  
Although you can shut down the computer with the power button, the recommended procedure is to  
use the Windows Shut down command:  
NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or  
Hibernation before shutdown is possible.  
1. Save your work and close all open programs.  
2. Select Start > Shut down.  
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try  
the following emergency procedures in the sequence provided:  
Press ctrl+alt+delete, and then click the Shut down icon on the display.  
Press and hold the power button for at least 5 seconds.  
Disconnect the computer from external power.  
Refreshing your software content (select models only) 43  
 
     
7 Managing and sharing information  
Drives are digital storage devices or solid-state drives that help you store, manage, share, and  
access information. Your computer has an internal hard drive that stores your computer's software,  
operating system, as well as providing storage for all of your personal files. Some computers also  
have a built-in optical drive that allows you to read or write to a CD, DVD, or (on select models) Blu-  
ray Disc (BD), to play and record audio and video.  
For added capacity or functionality, connect an external drive (purchased separately), such as an  
optical drive or hard drive, or insert a digital storage card to import information directly from your  
phone or camera. A USB flash drive, connected to the Universal Serial Bus (USB) port on your  
computer, also allows quick data transfer. Some devices use the computer's power to run; others  
have their own power source. Some devices come with software that must be installed.  
NOTE: For information about connecting external wireless devices, see Connecting to a network  
NOTE: For more information about required software and drivers, or to learn which computer port to  
use, see the manufacturer's instructions.  
Using a USB device  
Most computers have more than one USB port, because this versatile interface allows you to connect  
to numerous kinds of external devices to your computer, such as a USB keyboard, mouse, external  
drive, printer, scanner, or USB hub.  
Your computer may have more than one type of USB port. See Getting to know your computer  
on page 4 for the types of USB ports you have on this computer. Be sure to purchase devices that  
are compatible with your computer.  
Type  
Description  
USB 2.0  
USB 3.0  
Transfers data at 60 MB/s.  
Transfers data at 640 MB/s. USB 3.0 ports, also known as  
SuperSpeed ports, are also compatible with USB 1.0 and 2.0  
devices.  
Connecting a USB device  
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the  
device.  
44 Chapter 7 Managing and sharing information  
 
       
Connect the USB cable for the device to the USB port.  
NOTE: The USB port on your computer may look slightly different from the illustration in this  
section.  
A sound indicates that the device has been detected.  
NOTE: The first time you connect a USB device, a message in the notification area lets you know  
that the device is recognized by the computer.  
Removing a USB device  
CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove  
the USB device.  
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following  
procedure to safely remove the USB device.  
1. To remove a USB device, save your information and close all programs associated with the device.  
2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then  
follow the on-screen instructions.  
3. Remove the device.  
Connecting a powered USB device  
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be  
sure that the device is turned off and its AC power cord is unplugged.  
1. Connect the device to the computer.  
2. Plug the device power cord into a grounded AC outlet.  
3. Turn on the device.  
To disconnect an unpowered external device, stop the device, and then disconnect it from the  
computer. To disconnect a powered external device, turn off the device, disconnect it from the  
computer, and then unplug the AC power cord.  
Using a USB device 45  
 
         
Inserting and removing a digital storage card  
To insert a digital storage card:  
CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert  
a digital card.  
1. Hold the card label-side up, with the connectors facing the computer.  
2. Insert the card into the digital storage slot, and then press in on the card until it is firmly seated.  
A sound indicates that the device has been detected, and a menu of options displays.  
To remove a digital storage card:  
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following  
procedure to safely remove the digital card.  
1. Save your information and close all programs associated with the digital card.  
2. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then  
follow the on-screen instructions.  
3. Press in on the card (1), and then remove it from the slot (2).  
NOTE: If the card is not ejected, pull the card out of the slot.  
46 Chapter 7 Managing and sharing information  
 
   
8 Maintaining your computer  
It is important to perform regular maintenance to keep your computer in optimal condition. This  
chapter provides information about improving the performance of your computer by running tools  
such as Disk Defragmenter and Disk Cleanup. It also provides information about updating your  
programs and drivers, instructions for cleaning your computer, and tips for traveling with your  
computer.  
Improving performance  
Everyone wants a fast computer and by performing regular maintenance tasks, using tools such as  
Disk Defragmenter and Disk Cleanup, you can drastically improve the performance of your computer.  
Also, as your computer gets older, you might consider installing larger drives and adding more  
memory.  
Using HP 3D DriveGuard (select models only)  
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of  
the following conditions:  
You drop the computer.  
You move the computer with the display closed while the computer is running on battery power.  
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal  
operation.  
NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are protected  
by HP 3D DriveGuard. Hard drives connected to USB ports are not covered by HP 3D DriveGuard.  
For more information, see the HP 3D DriveGuard software Help.  
Improving performance 47  
 
       
Using Disk Defragmenter  
As you use your computer over time, the files on the hard drive become fragmented. A fragmented  
drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive  
works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or  
physically reorganizes) the fragmented files and folders on the hard drive so that the system can run  
more efficiently.  
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.  
After you start Disk Defragmenter, it works without supervision. However, depending on the size of  
your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour  
to complete.  
HP recommends defragmenting your hard drive at least once a month. You may set Disk  
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any  
time.  
To run Disk Defragmenter:  
1. Connect the computer to AC power.  
2. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter.  
3. Follow the on-screen instructions.  
For additional information, access the Disk Defragmenter software Help.  
Using Disk Cleanup  
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk  
space and help the computer run more efficiently.  
To run Disk Cleanup:  
1. Select Start > All Programs > Accessories > System Tools > Disk Cleanup.  
2. Follow the on-screen instructions.  
48 Chapter 8 Maintaining your computer  
 
     
Updating programs and drivers  
HP recommends that you update your programs and drivers on a regular basis to the latest versions.  
Updates can resolve issues and bring new features and options to your computer. Technology is  
always changing, and updating programs and drivers allows your computer to run the latest  
technology available. For example, older graphics components might not work well with the most  
recent gaming software. Without the latest driver, you would not be getting the most out of your  
equipment.  
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In  
addition, register to receive automatic update notifications when they become available.  
Updating programs and drivers 49  
 
 
Cleaning your computer  
Cleaning your computer and external devices helps keep them in good working condition. If you don't  
clean your computer, dust and dirt particles can build up.  
CAUTION: Avoid using the following cleaning products to clean your computer:  
Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and  
hydrocarbons, which can permanently damage the surface of the computer.  
Cleaning the display, sides, and cover  
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Allow  
the display to dry before closing the computer cover.  
Use a pre-moistened germicidal wipe to clean the sides and cover. Fibrous materials, such as paper  
towels, can scratch the computer.  
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and  
debris.  
Cleaning the TouchPad and keyboard  
CAUTION: Never allow liquids to drip between the keys on the keyboard, even when you are  
cleaning the computer. This can permanently damage internal components.  
To clean and disinfect the TouchPad and keyboard, use a soft microfiber cloth or a static-free  
cloth without oil (such as a chamois cloth) moistened with an alcohol-free glass cleaner or use  
an acceptable germicidal disposable wipe.  
To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a  
can of compressed air with a straw extension.  
WARNING! To reduce the risk of electric shock or damage to internal components, do not use  
a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household  
debris on the keyboard surface.  
50 Chapter 8 Maintaining your computer  
 
     
Traveling with or shipping your computer  
If you have to travel with or ship your computer, here are some tips to keep in mind to keep your  
equipment safe.  
Prepare the computer for traveling or shipping:  
Back up your information to an external drive.  
Remove all discs and all external media cards, such as digital storage cards, from the  
computer.  
Turn off, and then disconnect all external devices.  
Shut down the computer.  
Take along a backup of your information. Keep the backup separate from the computer.  
When traveling by air, carry the computer as hand luggage; do not check it in with the rest of  
your luggage.  
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields  
include airport walk-through devices and security wands. Airport conveyer belts and similar  
security devices that check carry-on baggage use X-rays instead of magnetism and do not  
damage drives.  
If you plan to use the computer during a flight, listen for the in-flight announcement that tells you  
when you are allowed to use your computer. In-flight computer use is at the discretion of the  
airline.  
If you are shipping the computer or a drive, use suitable protective packaging and label the  
package “FRAGILE.”  
If the computer has a wireless device installed, the use of these devices may be restricted in  
some environments. Such restrictions may apply onboard aircraft, in hospitals, near explosives,  
and in hazardous locations. If you are uncertain of the policy that applies to the use of a  
particular device, ask for authorization to use your computer before you turn it on.  
If you are traveling internationally, follow these suggestions:  
Check the computer-related customs regulations for each country or region on your  
itinerary.  
Check the power cord and adapter requirements for each location in which you plan to use  
the computer. Voltage, frequency, and plug configurations vary.  
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not  
attempt to power the computer with a voltage converter kit sold for appliances.  
Traveling with or shipping your computer 51  
 
   
9 Securing your computer and  
information  
Computer security is essential for protecting the confidentiality, integrity, and availability of your  
information. Standard security solutions provided by the Windows operating system, HP applications,  
the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer  
from a variety of risks, such as viruses, worms, and other types of malicious code.  
IMPORTANT: Some security features listed in this chapter may not be available on your computer.  
Computer risk  
Security feature  
Unauthorized use of the computer  
Computer viruses  
Power-on password  
Antivirus software  
Firewall software  
Unauthorized access to data  
Unauthorized access to Setup Utility (BIOS) settings and  
other system identification information  
Administrator password  
Ongoing or future threats to the computer  
Unauthorized access to a Windows user account  
Unauthorized removal of the computer  
Software updates  
User password  
Security cable lock  
Locating your security software  
HP Security Assistant (select models only) provides a starting location for quick access to a collection  
of security software applications that are organized by task. Instead of searching for each application  
through the Start menu and Control Panel, HP Security Assistant allows you to access the  
applications for the following security tasks:  
Setting up Internet and antivirus security.  
Backing up and recovering files.  
Managing passwords, user accounts, and parental controls.  
Maintaining your computer and installing the latest HP and Windows updates.  
To open HP Security Assistant, select Start > All Programs > Security and Protection > HP  
Security Assistant.  
52 Chapter 9 Securing your computer and information  
 
   
Using passwords  
A password is a group of characters that you choose to secure your computer information and to  
protect online transactions. Several types of passwords can be set. For example, when you set up  
your computer for the first time, you were asked to create a user password to secure your computer.  
Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on  
your computer.  
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows  
security feature.  
Use the following tips for creating and saving passwords:  
To reduce the risk of being locked out of the computer, record each password and store it in a  
secure place away from the computer. Do not store passwords in a file on the computer.  
When creating passwords, follow requirements set by the program.  
Change your passwords at least every three months.  
An ideal password is long and has letters, punctuation, symbols, and numbers.  
Before you send your computer for service, back up your files, delete confidential files, and then  
remove all password settings.  
For additional information about Windows passwords, such as screen-saver passwords, select Start  
> Help and Support.  
Setting Windows passwords  
Password  
Function  
User password  
Protects access to a Windows user account. You may also  
set up your computer to require the user password to exit  
Sleep or Hibernation. See Setting password protection on  
wakeup on page 37 for more information.  
Administrator password  
Protects administrator-level access to computer contents.  
NOTE: This password cannot be used to access Setup  
Utility (BIOS) contents.  
Using passwords 53  
 
     
Setting Setup Utility (BIOS) passwords  
Password  
Function  
Administrator password  
Must be entered each time you access Setup Utility  
(BIOS).  
If you forget your administrator password, you cannot  
access Setup Utility (BIOS).  
NOTE: The administrator password can be used in place of  
the power-on password.  
NOTE: Your administrator password is not interchangeable  
with an administrator password set in Windows, nor is it  
displayed as it is set, entered, changed, or deleted.  
NOTE: If you enter the power-on password at the first  
password check before the “Press the ESC key for Startup  
Menu” message is displayed, you must enter the  
administrator password to access Setup Utility (BIOS).  
Power-on password  
Must be entered each time you turn on or restart the  
computer, or exit Hibernation.  
If you forget your power-on password, you cannot turn  
on or restart the computer, or exit Hibernation.  
NOTE: The administrator password can be used in place of  
the power-on password.  
NOTE: A power-on password is not displayed as it is set,  
entered, changed, or deleted.  
To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):  
1. Open Setup Utility (BIOS) by turning on or restarting the computer. While the “Press the ESC  
key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.  
2. Use the arrow keys and follow the on-screen instructions. When the Startup Menu is displayed,  
press f10.  
3. Use the arrow keys to select Security, and then follow the on-screen instructions.  
Your changes take effect when the computer restarts.  
Using Internet security software  
When you use your computer to access email, a network, or the Internet, you potentially expose your  
computer to computer viruses, spyware, and other online threats. To help protect your computer,  
Internet security software that includes antivirus and firewall features may be preinstalled on your  
computer as a trial offer. To provide ongoing protection against newly discovered viruses and other  
security risks, security software must be kept up to date. It is strongly recommended that you upgrade  
the security software trial offer or purchase the software of your choice in order to fully protect your  
computer.  
54 Chapter 9 Securing your computer and information  
 
     
Using antivirus software  
Computer viruses can disable programs, utilities, or the operating system, or cause them to function  
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any  
damage they have caused.  
For more information about computer viruses, type viruses in the Search box in Help and Support.  
Using firewall software  
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be  
software you install on your computer and/or network, or it can be a combination of both hardware  
and software.  
There are two types of firewalls to consider:  
Host-based firewalls—Software that protects only the computer it is installed on.  
Network-based firewalls—Installed between your DSL or cable modem and your home network  
to protect all the computers on the network.  
When a firewall is installed on a system, all data sent to and from the system is monitored and  
compared with a set of user-defined security criteria. Any data that does not meet those criteria is  
blocked.  
Installing software updates  
HP, Microsoft Windows, and third-party software installed on your computer should be regularly  
updated to correct security problems and improve software performance. For more information, see  
Installing Windows security updates  
Updates to the operating system and other software may have become available after the computer  
left the factory. Microsoft sends out alerts regarding critical updates. To protect the computer from  
security breaches and computer viruses, install all critical updates from Microsoft as soon as you  
receive an alert.  
To be sure that all available updates are installed on the computer, observe these guidelines:  
Run Windows Update as soon as possible after you set up your computer. Select Start > All  
Programs > Windows Update.  
Run Windows Update monthly thereafter.  
Obtain updates to Windows and other Microsoft programs, as they are released, from the  
Microsoft website and through the updates link in Help and Support.  
Installing HP and third-party software updates  
HP recommends that you regularly update the software and drivers that were originally installed on  
your computer. To download the latest versions, go to http://www.hp.com/support. At this location,  
you can also register to receive automatic update notifications when they become available.  
Installing software updates 55  
 
                 
If you have installed third-party software after you purchased your computer, regularly update the  
software. Software companies provide software updates to their products to correct security problems  
and improve functionality of the software.  
Securing your wireless network  
When you set up your wireless network, always enable security features. For more information, see  
Backing up your software applications and information  
Regularly back up your software applications and information to protect them from being permanently  
lost or damaged through a virus attack or a software or hardware failure. For more information, see  
Using an optional security cable lock  
A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not  
prevent the computer from being mishandled or stolen. Security cable locks are only one of several  
methods that should be employed as part of a complete security solution to help maximize theft  
protection.  
The security cable slot on your computer may look slightly different from the illustration in this section.  
For the location of the security cable slot on your computer, see Getting to know your computer  
1. Loop the security cable lock around a secured object.  
2. Insert the key (1) into the security cable lock (2).  
3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the  
security cable lock with the key.  
4. Remove the key and keep it in a safe place.  
56 Chapter 9 Securing your computer and information  
 
           
10 Using Setup Utility (BIOS) and System  
Diagnostics  
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and  
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup  
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the  
computer, and the amount of system and extended memory.  
Starting Setup Utility (BIOS)  
To start Setup Utility (BIOS), follow these steps:  
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup  
Menu” message is displayed at the bottom of the screen.  
2. Press f10 to enter Setup Utility (BIOS).  
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.  
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the  
computer from operating properly.  
Updating the BIOS  
Updated versions of the BIOS may be available on the HP website.  
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.  
Some download packages contain a file named Readme.txt, which contains information regarding  
installing and troubleshooting the file.  
Determining the BIOS version  
To determine whether available BIOS updates contain later BIOS versions than those currently  
installed on the computer, you need to know the version of the system BIOS currently installed.  
Starting Setup Utility (BIOS) 57  
 
           
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing  
fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).  
1. Start Setup Utility (BIOS).  
2. Use the arrow keys to select Main.  
3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to  
select Exit > Exit Discarding Changes, and then press enter.  
Downloading a BIOS update  
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download  
and install a BIOS update only when the computer is connected to reliable external power using the  
AC adapter. Do not download or install a BIOS update while the computer is running on battery  
power, docked in an optional docking device, or connected to an optional power source. During the  
download and installation, follow these instructions:  
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.  
Do not shut down the computer or initiate Sleep or Hibernation.  
Do not insert, remove, connect, or disconnect any device, cable, or cord.  
1. Select Start > Help and Support > Maintain.  
2. Follow the on-screen instructions to identify your computer and access the BIOS update you  
want to download.  
3. At the download area, follow these steps:  
a. Identify the BIOS update that is later than the BIOS version currently installed on your  
computer. Make a note of the date, name, or other identifier. You may need this information  
to locate the update later, after it has been downloaded to your hard drive.  
b. Follow the on-screen instructions to download your selection to the hard drive.  
Make a note of the path to the location on your hard drive where the BIOS update is  
downloaded. You will need to access this path when you are ready to install the update.  
NOTE: If you connect your computer to a network, consult the network administrator before  
installing any software updates, especially system BIOS updates.  
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the  
download is complete. If no instructions are displayed, follow these steps:  
1. Open Windows Explorer by selecting Start > Computer.  
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).  
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains  
the update.  
4. Double-click the file that has an .exe extension (for example, filename.exe).  
The BIOS installation begins.  
5. Complete the installation by following the on-screen instructions.  
58 Chapter 10 Using Setup Utility (BIOS) and System Diagnostics  
 
   
NOTE: After a message on the screen reports a successful installation, you can delete the  
downloaded file from your hard drive.  
Using System Diagnostics  
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is  
functioning properly.  
To start System Diagnostics:  
1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is  
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,  
press f2.  
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.  
NOTE: If you need to stop a diagnostics test while it is running, press esc.  
Using System Diagnostics 59  
 
 
11 Backing up, restoring, and recovering  
Your computer includes tools provided by the operating system and HP to help you safeguard your  
information and retrieve it if ever needed.  
Creating backups  
1. Use HP Recovery Manager to create recovery media immediately after you set up the working  
computer.  
2. As you add hardware and software programs, create system restore points.  
3. As you add photos, video, music, and other personal files, create a backup of your system and  
personal information.  
Creating recovery media to recover the original system  
After you successfully set up the computer, you should create recovery discs or a recovery flash drive  
using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a  
system recovery should the hard drive become corrupted. A system recovery reinstalls the original  
operating system, and then configures the settings for the default programs.  
What you need to know  
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep  
them in a safe place.  
HP Recovery Manager examines the computer and determines the required storage capacity for  
the flash drive or the number of blank DVD discs that will be required.  
Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. Do not use rewriteable discs  
such as CD±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they  
are not compatible with HP Recovery Manager software.  
If your computer does not include an integrated optical drive, you can use an optional external  
optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs  
for your computer from the HP website. If you use an external optical drive, it must be connected  
directly to a USB port on the computer, not to a USB port on an external device, such as a USB  
hub.  
Be sure that the computer is connected to AC power before you begin creating the recovery  
media.  
The creation process can take up to an hour or more. Do not interrupt the creation process.  
60 Chapter 11 Backing up, restoring, and recovering  
 
             
Store the recovery media in a safe location, separate from the computer.  
If necessary, you can exit the program before you have finished creating the recovery media.  
The next time you open HP Recovery Manager, you will be prompted to continue the process.  
Creating the recovery media  
1. Select Start and type recovery in the search field. Select Recovery Manager from the list.  
Allow the action to continue, if prompted.  
2. Click Recovery Media Creation.  
3. Follow the on-screen instructions to continue.  
Creating system restore points  
A system restore point is a snapshot of certain hard drive contents saved by Windows System  
Restore at a specific time. A restore point contains information such as registry settings that Windows  
uses. Restoring to a previous restore point allows you to reverse changes that have been made to the  
system since the restore point was created.  
Restoring to an earlier system restore point does not affect data files saved or emails created since  
the last restore point, but it does affect software you may have installed.  
For example, if you download a photo from a digital camera and then restore the computer to the  
state it was on the previous day, the photo remains on the computer.  
However, if you install photo viewing software and then restore your computer to the state it was on  
the previous day, the software will be uninstalled, and you won't be able to use it.  
What you need to know  
If you restore to a restore point and then change your mind, you can undo the restoration.  
You should create system restore points:  
Before you add or change software or hardware  
Periodically, whenever the computer is running normally  
System Restore also saves shadow copies of files that have been changed since the last restore  
point was created. For more information about using shadow copies to restore, see Help and  
Support.  
Creating a system restore point  
1. Select Start > Control Panel > System and Security > System.  
2. In the left pane, click System Protection.  
3. Click the System Protection tab.  
4. Click Create, and follow the on-screen instructions.  
Creating backups 61  
 
           
Backing up system and personal information  
Your computer stores information that is important to you, such as files, emails, and photos, and you  
will want to keep that information even if you download a virus or the system stops working properly.  
How completely you are able to recover your files depends on how recent your backup is. As you add  
new software and data files, you should create backups on a regular basis.  
Tips for a successful backup  
Number backup discs before inserting them into the optical drive.  
Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these  
folders periodically.  
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your  
settings. The screen shot can be a time-saver if you have to re-enter your preferences.  
To create a screen shot:  
1. Display the screen you want to save.  
2. Copy the screen image:  
To copy only the active window, press alt+prt sc.  
To copy the entire screen, press prt sc.  
3. Open a word-processing document or graphics editing program, and then select Edit > Paste.  
The screen image is added to the document.  
4. Save and print the document.  
What you need to know  
You can back up your information to an optional external hard drive, a flash drive, a network  
drive, or discs.  
Connect the computer to AC power during backups.  
Allow enough time for the backup. Depending on files sizes, it may take more than an hour.  
Verify the amount of free space on your backup storage device before you back up.  
You should back up:  
Before adding or changing software or hardware.  
Before the computer is repaired or restored.  
On a regular schedule to be sure you have recent copies of personal information.  
After you add many files—for example, if you saved videos from a birthday party.  
Before using antivirus software to remove a malicious program.  
After adding information that is hard to replace, such as pictures, videos, music, project  
files, or data records.  
62 Chapter 11 Backing up, restoring, and recovering  
 
     
Creating a backup using Windows Backup and Restore  
Windows allows you to back up files using Windows Backup and Restore. You can select the level  
you want to back up, from individual folders to drives. The backups are compressed to save space.  
To back up:  
1. Select Start > Control Panel > System and Security > Backup and Restore.  
2. Follow the on-screen instructions to schedule and create a backup.  
NOTE: Windows includes the User Account Control feature to improve the security of the computer.  
You may be prompted for your permission or password for tasks such as installing software, running  
utilities, or changing Windows settings. See Help and Support for more information.  
Creating backups 63  
 
 
Restore and recovery  
Restoring to a previous system restore point  
Sometimes installing a software program causes your computer or Windows to behave unpredictably.  
Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can  
restore the computer to a previous system restore point (created at an earlier date and time).  
To restore to a previous system restore point, when the computer was running correctly:  
1. Select Start > Control Panel > System and Security > System.  
2. In the left pane, click System Protection.  
3. Click the System Protection tab.  
4. Click System Restore, and follow the on-screen instructions.  
Restoring specific files  
If files are accidentally deleted from the hard disk and they can no longer be restored from the  
Recycle Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also  
useful if you ever choose to recover the original system using HP Recovery Manager. You can only  
restore specific files that you have backed up before.  
Restoring specific files using Windows Backup and Restore  
Windows allows you to restore files that were backed up using Windows Backup and Restore:  
1. Select Start > Control Panel > System and Security > Backup and Restore.  
2. Follow the on-screen instructions to restore your backup.  
NOTE: Windows includes the User Account Control feature to improve the security of the computer.  
You may be prompted for your permission or password for tasks such as installing software, running  
utilities, or changing Windows settings. See Help and Support for more information.  
Recovering the original system using HP Recovery Manager  
HP Recovery Manager software allows you to repair or recover the computer to its original factory  
state.  
What you need to know  
HP Recovery Manager recovers only software that was installed at the factory. For software not  
provided with this computer, you must either download the software from the manufacturer's  
website or reinstall the software from the disc provided by the manufacturer.  
A system recovery should be used as a final attempt to correct computer issues. If you have not  
already tried restore points (see Restoring to a previous system restore point on page 64) and  
partial restores (see Restoring specific files on page 64), try them before using HP Recovery  
Manager to recover your system.  
A system recovery must be performed if the computer hard drive fails or if all attempts to correct  
any functional computer issues fail.  
64 Chapter 11 Backing up, restoring, and recovering  
 
                   
If the recovery media do not work, you can obtain recovery discs for your system from the HP  
website.  
The Minimized Image Recovery option is recommended for advanced users only. All hardware-  
related drivers and software are re-installed, but other software applications are not. Do not  
interrupt the process until it is complete, otherwise the recovery will fail.  
Recovering using HP Recovery partition (select models only)  
The HP Recovery partition (select models only), allows you to restore your system without the need  
for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is  
still working.  
To check for the presence of a recovery partition, select Start, right-click Computer then select  
Manage > Disk Management. If the recovery partition is present, a Recovery drive is listed in the  
window.  
NOTE: Recovery discs have been included if your computer did not ship with a recovery partition.  
1. Access HP Recovery Manager in either of the following ways:  
Select Start and type recovery in the search field. Select Recovery Manager from the  
list.  
– or –  
Turn on or restart the computer, and then press esc while the “Press the ESC key for  
Startup Menu” message is displayed at the bottom of the screen. Then press f11 while the  
“F11 (System Recovery)” message is displayed on the screen.  
2. Click System Recovery in the HP Recovery Manager window.  
3. Follow the on-screen instructions.  
Recovering using the recovery media  
1. If possible, back up all personal files.  
2. Insert the first recovery disc into the optical drive on your computer or an optional external  
optical drive, and then restart the computer.  
– or –  
Insert the recovery flash drive into a USB port on your computer, and then restart the computer.  
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the  
computer boot order. See Changing the computer boot order on page 66.  
3. Press f9 at system bootup.  
4. Select the optical drive or the flash drive.  
5. Follow the on-screen instructions.  
Restore and recovery 65  
 
     
Changing the computer boot order  
To change the boot order for recovery discs:  
1. Restart the computer.  
2. Press esc while the computer is restarting, and then press f9 for boot options.  
3. Select Internal CD/DVD ROM Drive from the boot options window.  
To change the boot order for a recovery flash drive:  
1. Insert the flash drive into a USB port.  
2. Restart the computer.  
3. Press esc while the computer is restarting, and then press f9 for boot options.  
4. Select the flash drive from the boot options window.  
66 Chapter 11 Backing up, restoring, and recovering  
 
 
12 Specifications  
Input power  
The power information in this section may be helpful if you plan to travel internationally with the  
computer.  
The computer operates on DC power, which can be supplied by an AC or a DC power source. The  
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered  
from a standalone DC power source, it should be powered only with an AC adapter or a DC power  
source supplied and approved by HP for use with this computer.  
The computer can operate on DC power within the following specifications. Operating voltage and  
current varies by platform.  
Input power  
Rating  
Operating voltage and current  
DC plug of external HP power supply  
19.5V dc @ 3.33 A – 65 W  
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not  
exceeding 240 V rms.  
NOTE: The computer operating voltage and current can be found on the system regulatory label.  
Input power 67  
 
   
Operating environment  
Factor  
Metric  
U.S.  
Temperature  
Operating  
5°C to 35°C  
41°F to 95°F  
-4°F to 140°F  
Nonoperating  
-20°C to 60°C  
Relative humidity (noncondensing)  
Operating  
10% to 90%  
5% to 95%  
10% to 90%  
5% to 95%  
Nonoperating  
Maximum altitude (unpressurized)  
Operating  
-15 m to 3,048 m  
-15 m to 12,192 m  
-50 ft to 10,000 ft  
-50 ft to 40,000 ft  
Nonoperating  
68 Chapter 12 Specifications  
 
 
13 Troubleshooting and support  
69  
 
   
Troubleshooting  
Wireless connection problems  
Some possible causes for wireless connection problems include the following:  
Wireless device is not turned on.  
Wireless device is not installed correctly or has been disabled.  
Wireless device encountered interference from other devices.  
Wireless device or router hardware has failed.  
NOTE: Wireless networking devices are included with select computer models only. If wireless  
networking is not listed in the feature list on the side of the original computer package, you may add  
wireless networking capability to the computer by purchasing a wireless networking device.  
Cannot connect to a WLAN  
If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on  
and properly installed on your computer.  
1. If the wireless light is off or amber, press the wireless button, wireless switch, or wireless key to  
turn the wireless device on.  
2. Then try connecting to the WLAN again.  
If you are still unable to connect, follow the steps below.  
1. Select Start > Control Panel > System and Security.  
2. In the System area, click Device Manager.  
3. Click the arrow next to Network adapters to expand the list and show all adapters.  
4. Identify the WLAN device from the Network adapters list. The listing for a WLAN device may  
include the term wireless, wireless LAN, WLAN, or 802.11.  
If no WLAN device is listed, either your computer does not have an integrated WLAN device, or  
the driver for the WLAN device is not properly installed.  
For more information about troubleshooting WLANs, see the website links provided in Help and  
Support.  
Cannot connect to a preferred network  
You may not be able to connect to a preferred network because it is a security-enabled WLAN. You  
must have the security code to connect to this type of WLAN. See the next section for additional  
information.  
70 Chapter 13 Troubleshooting and support  
 
         
If entering a security code is not the problem, you may have a corrupted WLAN connection. Many  
times, Windows can automatically repair a corrupted WLAN connection.  
If there is a network status icon in the notification area, at the far right of the taskbar, right-click  
the icon, and then click Troubleshoot problems.  
Windows resets your network device and attempts to reconnect to one of the preferred  
networks.  
If there is no network status icon in the notification area, follow these steps:  
1. Start > Control Panel > Network and Internet > Network and Sharing Center.  
2. Click Troubleshoot problems and select the network you wish to repair.  
Current network security codes are unavailable  
If you are prompted for a security code (or network key) or a name (SSID) when connecting to a  
WLAN, the network is protected by security. You must have the current codes to make a connection  
on a secure network. The SSID and security code are alphanumeric codes that you enter into your  
computer to identify your computer to the network.  
For a network connected to your personal wireless router, review the router user guide for  
instructions on setting up the same codes on both the router and the WLAN device.  
For a private network, such as a network in an office or at a public Internet chat room, contact  
the network administrator to obtain the codes, and then enter the codes when prompted to do  
so.  
Some networks change the SSID or network keys used in their routers or access points on a  
regular basis to improve security. You must change the corresponding code in your computer  
accordingly.  
If you are provided with new wireless network keys and SSID for a network, and if you have  
previously connected to that network, follow the steps below to connect to the network:  
1. Select Start > Control Panel > Network and Internet > Network and Sharing Center.  
2. In the left panel, click Manage wireless networks.  
A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs  
are active, several will be displayed.  
3. Select the network in the list, right-click the network, and then click Properties.  
NOTE: If the network you want is not listed, check with the network administrator to be sure  
that the router or access point is operating.  
4. Click the Security tab and enter the correct wireless encryption data into the Network security  
key box.  
5. Click OK to save these settings.  
Troubleshooting 71  
 
 
WLAN connection is very weak  
If the connection is very weak, or if your computer cannot make a connection to a WLAN, minimize  
interference from other devices, as follows:  
Move your computer closer to the wireless router or access point.  
Temporarily disconnect wireless devices such as a microwave, cordless phone, or cellular  
phone to be sure that other wireless devices are not interfering.  
If the connection does not improve, try forcing the device to reestablish all connection values:  
1. Select Start > Control Panel > Network and Internet > Network and Sharing Center.  
2. In the left panel, click Manage wireless networks.  
A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs  
are active, several will be displayed.  
3. Click a network, and then click Remove.  
Cannot connect to the wireless router  
If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by  
removing power from the router for 10 to 15 seconds.  
If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, see  
the router manufacturer's instructions.  
Network status icon is not displayed  
If the network status icon is not displayed in the notification area after you configure the WLAN, the  
software driver is either missing or corrupted. A Windows “Device not Found” error message may  
also be displayed. The driver must be reinstalled.  
Get the latest version of the WLAN device software and drivers for your computer from the HP  
website at http://www.hp.com. If the WLAN device you are using was purchased separately, consult  
the manufacturer's website for the latest software.  
To get the latest version of the WLAN device software for your computer, follow these steps:  
1. Open your Internet browser and go to http://www.hp.com/support.  
2. Select your country or region.  
3. Click the option for software and driver downloads, and then type your computer model number  
in the search box.  
4. Press enter, and then follow the on-screen instructions.  
NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's  
website for the latest software.  
72 Chapter 13 Troubleshooting and support  
 
     
Audio problems  
To check the audio functions on your computer, follow these steps:  
1. Select Start > Control Panel > Hardware and Sound > Sound.  
2. When the Sound window opens, click the Sounds tab. Under Program Events, select any sound  
event, such as a beep or alarm, and click the Test button.  
You should hear sound through the speakers or through connected headphones.  
To check the recording functions on your computer, follow these steps:  
1. Select Start > All Programs > Accessories > Sound Recorder.  
2. Click Start Recording and speak into the microphone. Save the file to your desktop.  
3. Open a multimedia program and play back the sound.  
To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware  
and Sound > Sound.  
Power management problems  
Some possible causes for power management problems include the following:  
Low battery levels  
AC adapter problems  
Resolving a low battery level  
Resolving a low battery level when external power is available  
Connect an AC adapter.  
Connect an optional docking or expansion device.  
Connect an optional power adapter purchased as an accessory from HP.  
Resolving a low battery level when no power source is available  
Initiate Hibernation.  
Save your work and shut down the computer.  
Troubleshooting 73  
 
             
Contacting support  
If the information provided in this user guide or in Help and Support does not answer your questions,  
you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide  
Here you can:  
Chat online with an HP technician.  
NOTE: When support chat is not available in a particular language, it is available in English.  
E-mail support.  
Find support telephone numbers.  
Locate an HP service center.  
74 Chapter 13 Troubleshooting and support  
 
 
14 Electrostatic Discharge  
Electrostatic discharge is the release of static electricity when two objects come into contact—for  
example, the shock you receive when you walk across the carpet and touch a metal door knob.  
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic  
components. To prevent damage to the computer, damage to a drive, or loss of information, observe  
these precautions:  
If removal or installation instructions direct you to unplug the computer, unplug it after being  
properly grounded and before removing a cover.  
Keep components in their electrostatic-safe containers until you are ready to install them.  
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.  
Use nonmagnetic tools.  
Before handling components, discharge static electricity by touching an unpainted metal surface  
of the component.  
If you remove a component, place it in an electrostatic-safe container.  
If you need more information about static electricity or assistance with component removal or  
installation, contact support.  
75  
 
   
Index  
A
downloading an update 58  
updating 57  
Bluetooth device 15, 18  
Bluetooth label 13  
boot order  
digital card  
inserting 46  
Digital Media Slot, identifying  
Disk Cleanup software 48  
Disk Defragmenter software 48  
drive media 36  
AC adapter  
action keys  
decrease screen brightness  
Help and Support 27  
identifying 11  
changing 66  
bottom 13  
E
increase screen brightness 27  
next track or section 28  
play, pause, resume 28  
previous track or section 28  
radiance backlight keyboard  
buttons  
electrostatic discharge 75  
esc key, identifying 11  
external AC power, using 41  
external devices 45  
left TouchPad  
power 10  
right TouchPad 8, 30  
TouchPad on/off  
F
C
switch screen image 27  
volume down 28  
volume mute 28  
firewall software 55  
flicking TouchPad gesture 34  
fn key, identifying 11, 28  
cables  
USB 45  
caps lock light, identifying  
volume up 28  
fun things to do  
caring for your computer 50  
Certificate of Authenticity label 13  
checking audio functions 23  
cleaning your computer 50  
components  
wireless 28  
antivirus software, using 55  
audio functions, checking 23  
audio-in (microphone) jack  
audio-out (headphone) jacks  
H
hard drive  
HP 3D DriveGuard 47  
hard drive light  
HDMI  
bottom 12  
B
display  
configuring audio 24  
HDMI port, connecting 24  
HDMI port, identifying 6, 21  
Hibernation  
backing up software and  
information 56  
backups 60  
bass settings hot key 28  
battery  
left side  
right side  
top  
configuring audio for HDMI 24  
connecting to a WLAN 18  
exiting 37  
initiated during critical battery  
level 40  
initiating 37  
conserving power 40  
battery information, finding 40  
battery power 40  
Beats Audio 22, 28  
Beats Audio Control Panel 22  
Beats Audio hot key 23  
connector, power  
conservation, power 40  
corporate WLAN connection 18  
critical battery level 40  
high-definition devices,  
connecting 24, 25  
hot keys  
CyberLink PowerDVD 25  
bass settings 28  
description 28  
display system information 28  
using 28  
D
best practices  
BIOS  
deleted files  
restoring 64  
determining version 57  
76 Index  
 
 
HP 3D DriveGuard 47  
HP and third-party software  
updates, installing 55  
HP Connection Manager  
software 15  
wireless certification 13  
WLAN 13  
power meter 38  
PowerDVD 25  
Product Key 13  
product name and number,  
computer 13  
lights  
AC adapter  
caps lock  
hard drive  
HP Recovery Manager 64  
hubs 44  
public WLAN connection 18  
mute  
R
power 6, 9  
I
readable media 36  
recovering from the recovery  
discs 65  
TouchPad 8, 9, 30  
webcam 7, 20  
input power 67  
installing  
wireless  
critical security updates 55  
optional security cable lock 56  
integrated webcam light,  
identifying 7, 20  
Intel Wireless Display 25  
internal display switch,  
recovering the original system 64  
recovery 64  
HP Recovery Manager 64  
recovery discs 60  
M
maintenance  
Disk Cleanup 48  
Disk Defragmenter 48  
Microsoft Certificate of Authenticity  
label 13  
recovery media 60  
recovery, system 64  
regulatory information  
regulatory label 13  
wireless certification labels 13  
restore points 61  
restoring the original system  
creating recovery media 60  
RJ-45 (network) jack, identifying  
identifying  
internal microphones, identifying  
Internet connection setup 17  
Internet security software, using  
mouse, external  
setting preferences 26  
mute light, identifying  
N
network jack, identifying  
J
O
jacks  
rotating TouchPad gesture 34  
operating environment 68  
operating system  
audio-in (microphone)  
audio-out (headphone)  
S
Microsoft Certificate of  
Authenticity label 13  
Product Key 13  
network  
RJ-45 (network)  
scrolling TouchPad gesture 33  
security cable lock, installing 56  
security cable slot, identifying  
security, wireless 17  
serial number 13  
serial number, computer 13  
service labels  
K
optional external devices, using  
original system recovery 64  
keyboard backlight action key,  
identifying 28  
keyboard hot keys, identifying 28  
keys  
P
locating 13  
passwords  
action 11  
esc 11  
Windows applications 11  
Windows logo 11  
setting password protection on  
wakeup 37  
setup of WLAN 17  
Setup Utility (BIOS) passwords  
Setup Utility (BIOS) 54  
Windows 53  
pinching TouchPad gesture 33  
ports  
HDMI 6, 21, 24  
Intel Wireless Display 25  
shipping the computer 51  
shutdown 43  
Sleep  
L
labels  
Bluetooth 13  
Microsoft Certificate of  
Authenticity 13  
regulatory 13  
serial number 13  
service 13  
USB 3.0 6, 21  
power  
battery 40  
conserving 40  
power button, identifying 10  
exiting 36  
initiating 36  
slots  
Digital Media  
security cable  
power connector, identifying  
power lights, identifying 6, 9  
Index 77  
 
software  
CyberLink PowerDVD 25  
description 44  
removing 45  
Disk Cleanup 48  
USB hubs 44  
Disk Defragmenter 48  
HP Connection Manager 15  
software updates, installing 55  
speakers, identifying 10, 21  
supported discs 60  
USB ports, identifying 5, 21  
using external AC power 41  
using passwords 53  
using the power meter 38  
V
system information hot key 28  
system recovery 64  
vents, identifying 12  
video 23  
system restore points 61  
creating 61  
W
webcam 22  
T
webcam light, identifying 7, 20  
webcam, identifying 7, 20  
Windows applications key,  
identifying 11  
Windows Backup and Restore  
restoring files 64  
TouchPad  
buttons 8, 30  
using 29, 30  
TouchPad buttons  
left TouchPad 30  
right 30  
Windows logo key, identifying 11  
Windows passwords 53  
Windows security updates,  
installing 55  
TouchPad gestures  
flicking 34  
pinching 33  
rotating 34  
wireless button 15  
wireless certification label 13  
wireless controls  
scrolling 33  
zooming 33  
TouchPad light 8, 9, 30  
TouchPad on/off button 8, 30  
TouchPad zone, identifying 8, 30  
traveling with the computer 13,  
Troubleshooting and support 69  
troubleshooting; audio functions  
button 15  
operating system 15  
wireless light 9, 15  
wireless network (WLAN)  
connecting 18  
corporate WLAN connection  
equipment needed 17  
functional range 18  
public WLAN connection 18  
security 17  
troubleshooting; low battery level  
troubleshooting; power  
management 73  
troubleshooting; wireless  
connection 70  
using 16  
wireless network, securing 56  
WLAN antennas, identifying  
WLAN device 13, 16  
WLAN label 13  
turning off the computer 43  
U
unresponsive system 43  
USB 3.0 port, identifying 21  
writable media 36  
Z
USB 3.0 ports identifying  
zooming TouchPad gesture 33  
USB cable, connecting 45  
USB devices  
connecting 44  
78 Index  
 

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